Coburg Hill School of Music provides one-to-one music lessons from Coburg North and online. Our website address is coburghillschoolofmusic.com.au.

When you submit a lesson enquiry, we collect the information you choose to provide, including your name, email address, phone number (if supplied), who the enquiry is for, lesson interests, preferred lesson format, availability and message. We also record your consent to be contacted about the enquiry and, if you choose it, your optional newsletter subscription.

When you subscribe directly to our newsletter, we collect your email address and any name you choose to provide.

If an enquiry concerns a child or teenager, please provide only the information needed for us to respond. A parent or guardian should make, or authorise, the enquiry.

We use enquiry information to respond to you, discuss suitable lessons and availability, arrange an introduction where appropriate, and manage related administration. Lesson enquirers may be recorded in our customer relationship system so we can manage the enquiry.

If you subscribe to the newsletter, either directly or through the optional checkbox on the enquiry form, we may send occasional school news, lesson availability, workshops and related updates. You can unsubscribe at any time using the link in our emails. We do not sell or rent personal information, and we do not use enquiry information for unrelated marketing without your consent.

Please do not include health, medical or other sensitive information in the website enquiry form. If information of this kind is needed for a lesson or enrolment, we will explain why it is needed and discuss the appropriate way to provide it.

Enquiries and newsletter subscriptions are stored in the website’s form and customer relationship systems. Enquiry notifications are also sent to Coburg Hill School of Music by email. We may use website hosting, form, customer relationship and email service providers to operate the site, respond to enquiries and send subscribed updates. Those providers may handle information only as needed to provide their services to us.

We may also disclose information where required or permitted by law, or to protect the safety, rights or property of our students, community or business.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We keep enquiry information only for as long as reasonably needed to manage the enquiry and meet applicable administrative, legal or security obligations.

This website may use essential cookies and similar technologies needed for site functionality, security and performance. If we add analytics, embedded content or other third-party services, those providers may use their own cookies or similar technologies under their own privacy policies. We will update this policy when our practices materially change.

You may ask to access or correct personal information we hold about you, or make a privacy complaint. Please use our enquiry form and include “Privacy” in your message. We will respond as soon as practical. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this policy from time to time. The current version and its last-updated date will always appear on this page.